Our inbound outsourcing services enable your company to remain accessible to customers 365 days a year. Customers anticipate a reaction when they contact you. Whether they contact you by phone, live chat, text, or email, they need you. If you are unable to attend, we can. We offer scalable, incoming call center services at incredibly low costs to companies of all sizes.
Many of the same business tasks that a person in your own office can complete can be performed by an inbound call center. They take messages, handle incoming phones, respond to questions from callers, dispatch emergencies, arrange appointments, and place orders, to mention a few. It is more affordable to outsource these duties to our call center company than to add more employees internally. With Virtual Helper, 24-hour live coverage is available for as little as $34 a month, giving you access to over 300 agents to answer your calls without having to worry about overhead expenditures like insurance and benefits.
Additionally, your incoming call center workforce is typically available 8 hours a day, 5 days a week, compared to your in-office staff's 24/7 availability. Whatever the size of your company, outsourcing to our call center is a cost-effective approach to boost customer service, boost office efficiency, and strengthen your brand.
In addition to lowering costs, outsourcing allows your small business to focus on expansion rather than worrying about handling the additional customer service contact points that come along with growth. Virtual Helper outsourcing enables you to:
Medical practices and service firms, which require round-the-clock on-call availability, may come to mind when people think of enterprises that are the ideal prospects for outsourcing. However, the truth is that using a call center may be advantageous for all kinds of enterprises. For instance, attorneys who spend the entire day in and out of court or meeting with clients may not always be able to answer the phone. When it comes to e-commerce, 24 hour customer support helps you stand out from the crowd. Utility firms can stand out in a sector where hour-plus delays are typical by offering shorter hold times.
First-time callers may decide whether or not to hire you or continue doing business with you based on whether or not a live person answers the phone. If your office personnel is unable to be accessible 24 hours a day, we can.
Your business might profit from our inbound call center service if you have clients or understand that providing excellent customer service is one of the key elements in a company's growth. Please explore the various call center-using sectors to learn more about the customized incoming call center solutions we have created.
Specialty Answering Service provides thorough inbound services that can help you boost customer happiness, boost revenue, and save up time so you can concentrate more on your company's core capabilities.
How often have you combed through your emails just to have the browser reload and reveal a brand-new batch? The time required to read, queue, and reply to emails is enormous. Our email response services might be helpful by responding to particular email types you receive in accordance with any escalation protocols you require us to follow. Our team has your back.
Avoid wasting time on pointless phone calls so you can get more work done. In order to ensure that only the calls you want are transferred, our company call screening services can filter through calls using bespoke scripts, while others are checked to see if a message is required. Bid telemarketers farewell and welcome to increased productivity.
A medical emergency can arise at any time, as property managers, HVAC technicians, and other professionals can attest. This is why it's crucial to outsource calls to our emergency call center. In order to make sure that genuine crises are handled promptly and effectively, we may help field calls to determine what counts as an emergency and what doesn't. We can also follow your on-call policy.
In order to sustain a successful business, offering excellent customer service is essential. For this reason, Virtual Helper works hard to ensure that we consistently provide excellence in customer service. No matter when your callers call, they will always get a warm, welcoming voice to talk to thanks to our customer service outsourcing services. Our first goal is making sure your consumers are satisfied.
Planning an event can be overwhelming. Our seminar, conference, and event registration services can handle event registration calls, from inquiries to bookings and payments. Relax and let us take care of it.
Any call center may find it challenging to manage direct response campaigns and infomercials. A direct response campaign's high call volume can make staffing a nightmare, resulting in long hold periods, an increase in hang-ups, and lost chances. Trust the expertise of our direct response contact center to create, operate, and staff your account appropriately to deliver you the maximum ROI if you're conducting a DRTV campaign.
While some customers prefer to phone, many are using live chat to communicate with a customer service agent. Customers that need a speedy response but don't want to speak on the phone can benefit greatly from live chat. The live chat outsourcing solution from Virtual Helper can help your callers by organizing appointments, creating support tickets, and more via live chat! We can also answer your phone if they need to reach you.
Your outsourced order processing services will work perfectly with our ISO27001-certified, PCI-compliant call center. While maintaining the security of your customers' credit card information, our agents can access your website to respond to customer questions about your products and handle payment transactions.
Customers often call businesses when they need assistance rather than when they are ready to make a purchase. By navigating your FAQs, solving issues, and submitting support requests using whichever platform you're already using, let Virtual Helper be your Tier 1 help desk call center service provider. We can transmit calls directly to your internal Tier 2 team if customer issues become too complex for our incoming employees to handle.
Do you think your company will benefit from our inbound call center services? Do you require more details about our business, technology, and infrastructure? We have the solutions to your questions. If you get in touch with us, we'll get back to you with more information about our inbound solutions and how we can support your brand.
