Specialty Answering Service provides thorough inbound services that can help you boost
customer happiness, boost revenue, and save up time so you can concentrate more on your company's core
Response Services for Email
How often have you combed through your emails just to have the browser reload and reveal a brand-new
batch? The time required to read, queue, and reply to emails is enormous. Our email response services
might be helpful by responding to particular email types you receive in accordance with any escalation
protocols you require us to follow. Our team has your back.
Services for Screening Business Calls
Avoid wasting time on pointless phone calls so you can get more work done. In order to ensure that only
the calls you want are transferred, our company call screening services can filter through calls using
bespoke scripts, while others are checked to see if a message is required. Bid telemarketers farewell
and welcome to increased productivity.
Center for Emergency Calls
A medical emergency can arise at any time, as property managers, HVAC technicians, and other
professionals can attest. This is why it's crucial to outsource calls to our emergency call center. In
order to make sure that genuine crises are handled promptly and effectively, we may help field calls to
determine what counts as an emergency and what doesn't. We can also follow your on-call policy.
Outsourcing 24/7 customer service
In order to sustain a successful business, offering excellent customer service is essential. For this
reason, Virtual Helper works hard to ensure that we consistently provide excellence in customer service.
when your callers call, they will always get a warm, welcoming voice to talk to thanks to our customer
service outsourcing services. Our first goal is making sure your consumers are satisfied.
Registration for seminars, conferences, and events
Planning an event can be overwhelming. Our seminar, conference, and event registration services can
handle event registration calls, from inquiries to bookings and payments. Relax and let us take care of
Center for Direct Response Calls
Any call center may find it challenging to manage direct response campaigns and infomercials. A direct
response campaign's high call volume can make staffing a nightmare, resulting in long hold periods, an
increase in hang-ups, and lost chances. Trust the expertise of our direct response contact center to
create, operate, and staff your account appropriately to deliver you the maximum ROI if you're
conducting a DRTV campaign.
Chat Outsourcing for Live
While some customers prefer to phone, many are using live chat to communicate with a customer service
agent. Customers that need a speedy response but don't want to speak on the phone can benefit greatly
from live chat. The live chat outsourcing solution from Virtual Helper can help your callers by
appointments, creating support tickets, and more via live chat! We can also answer your phone if they
need to reach you.
Services for Processing Orders
Your outsourced order processing services will work perfectly with our ISO27001-certified, PCI-compliant
call center. While maintaining the security of your customers' credit card information, our agents can
access your website to respond to customer questions about your products and handle payment
Call Center Services Help Desk
Customers often call businesses when they need assistance rather than when they are ready to make a
purchase. By navigating your FAQs, solving issues, and submitting support requests using whichever
platform you're already using, let Virtual Helper be your Tier 1 help desk call center service provider.
transmit calls directly to your internal Tier 2 team if customer issues become too complex for our
incoming employees to handle.