The most positive customer service interactions start with live support.

With Specialty's outbound call center services, you can boost sales and improve customer service. We can work on the customer service side with initiatives like market research and outbound surveys in addition to lead generating services like appointment setting and telemarketing. We have more than 30 years of experience assisting companies of all sizes.

The most positive customer service interactions start with live support.

What tasks may an outbound call center perform?

The outbound call center service from Specialty can perform the same outbound activities that your own people can undertake, but at a considerably cheaper cost. Our call center agents are outbound warriors, cold-calling potential leads, following up on market research, and attempting to recover lost sales.

Our US-based agents have received similar sales training to that of your own employees. To increase sales, we can use cross-selling and up-selling strategies. Whereas your team must finally stop working for the day, our agents are available around-the-clock. Customers in several time zones are a given if your company is national or even international. You'll struggle to engage clients if your office personnel can only contact them during specific hours. Due to their availability around-the-clock, our agents are able to connect with a wider clientele.

Is it cheap to outsource to an outbound call center?

Our outbound services are a more economical and efficient option than adding more employees to achieve the same ends. Simply put, recruiting costs money. The larger your workforce and office, whether it's for increasing your office space to accommodate more staff or adding more employees to your payroll, the more money you end up spending overall. Finding a call center that can assist with both customer service and expansion is the key to success. Virtual Helper is that.

By outsourcing your overseas services to Virtual Helper, you can appear big business while maintaining a tight-knit circle. Additionally, the more money you save, the more money you'll have in your budget to put back into the expansion of your company. You can have access to over 300 agents who are all highly trained, competent, and best of all, always available for a fraction of the expense of even hiring one more employee.

Please get in touch with us.

Do you think your company will benefit from our inbound call center services? Do you require more details about our business, technology, and infrastructure? We have the solutions to your questions. If you get in touch with us, we'll get back to you with more information about our inbound solutions and how we can support your brand.

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