AGENTS IN A PROFESSIONAL CALL CENTER MAKE CALLS FOR YOU.
The most positive customer service interactions start with live support.
With Specialty's outbound call center services, you can boost sales and improve customer service. We
can work on the customer service side with initiatives like market research and outbound surveys in
addition to lead generating services like appointment setting and telemarketing. We have more than
30 years of experience assisting companies of all sizes.
What tasks may an outbound call center perform?
The outbound call center service from Specialty can perform the same outbound activities that your
own people can undertake, but at a considerably cheaper cost. Our call center agents are outbound
warriors, cold-calling potential leads, following up on market research, and attempting to recover
Our US-based agents have received similar sales training to that of your own employees. To increase
sales, we can use cross-selling and up-selling strategies. Whereas your team must finally stop
working for the day, our agents are available around-the-clock. Customers in several time zones are
a given if your company is national or even international. You'll struggle to engage clients if your
office personnel can only contact them during specific hours. Due to their availability
around-the-clock, our agents are able to connect with a wider clientele.
Is it cheap to outsource to an outbound call center?
Our outbound services are a more economical and efficient option than adding more employees to
achieve the same ends. Simply put, recruiting costs money. The larger your workforce and office,
whether it's for increasing your office space to accommodate more staff or adding more employees to
your payroll, the more money you end up spending overall. Finding a call center that can assist with
both customer service and expansion is the key to success. Virtual Helper is that.
By outsourcing your overseas services to Virtual Helper, you can appear big business while
tight-knit circle. Additionally, the more money you save, the more money you'll have in your budget
to put back into the expansion of your company. You can have access to over 300 agents who are all
highly trained, competent, and best of all, always available for a fraction of the expense of even
hiring one more employee.
OUTBOUND SERVICES TO SUPPORT THE GROWTH OF YOUR BUSINESS
Features of an outbound contact center
Your company will increase sales and improve client connections with the aid of our
comprehensive outbound call center services.
Call Center Service for Lead Generation
Prior to capturing a lead, a business must first produce one. A excellent strategy for doing this is to
use our lead generating call center service. Just provide our agents the list of possible leads you've
generated, and we'll call each one to see who wants more details and who isn't really interested.
Services for market research and call center surveys
You must be aware of what interests consumers if you want to draw in more customers. The only way to
accomplish this is to conduct market research before shopping. Our call center surveys and market
research services can help you survey the market through outbound dialing in order to gather input that
you can use to help draw in more clients.
Telemarketing has a negative reputation due to robocalls and lousy scheduling, but it's a useful tool
that many companies utilize to find new clients. Even while telemarketing is effective, it is a resource
hog. For this reason, a lot of companies resort to an outbound call center like Virtual Helper to handle their B2B
telemarketing calls. Just upload your lead list, and our agents will take care of the rest.
Win-Back Services for Customers
No matter how successful your company is, you will occasionally lose clients. There are, however, always
chances to get them back. Our customer win-back services can reach out to past customers for you in an
effort to try to recoup them as paying clients, whether you're presenting a fresh promotion, another
free trial, or can provide some other form of incentive. If they're really not interested, our agents
can let your team know so you can remove them from your distribution list.
Please get in touch with us.
Do you think your company will benefit from our inbound call center services? Do you
require more details about our business, technology, and infrastructure? We have the solutions to your
questions. If you get in touch with us, we'll get back to you with more information about our inbound
solutions and how we can support your brand.