Pricing is the second most crucial consideration after service quality when choosing a call center provider. Virtual Helper offers numerous price options that are reasonable for businesses of all sizes. Develop your brand today with Virtual Helper!.
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Telemarketing and Telesales
Everything You Need to Know
For two (2) weeks or 200 minutes, whichever comes first, your free trial will continue. It does not apply to any dedicated agents or to any telemarketing or telesales activities from our outbound call center. No credit card information is required to start the trial because we want to guarantee that you will be satisfied with our service.
There are no contracts or paperwork to complete when using one of our shared agent solutions. The month-to-month nature of our call center service. Because billing is done per minute, you can always change or stop using the service. You will be charged for the current month and any overage fees if you decide to cancel, after which you won't be charged again.
There is a minimum 3-month (90-day) commitment for dedicated agent plans, whichever agent plan you choose.
It's simple. Call our sales office at 844 256-0474 or reach out to our call center online, and a customer service agent will get back to you shortly.
Yes. You can change your plan at any moment for our shared agent packages.
You can add agents at any time for our dedicated agent programs, but if you want to withdraw agents, please be aware that you will still be charged for that agent's time for the entire month.
We do not currently provide call center help from call centers headquartered outside of the United States. US-based agents work at the Virtual Helper call center in the US. Although we may use agents who work from home to manage your accounts, all of our employees—including those who work from home—are based in the US.
Our call center has a team of agents that are solely responsible for handling your calls as part of our dedicated customer service or dedicated outbound services. These agents are solely trained by you and are suggested for well-known businesses where consistency in customer care is crucial, as well as for clients with a large, regular contact volume.
Yes. You can transfer calls to our shared agent group, where the agents will have access to the same script and procedures as the dedicated agents, if you prefer that traffic not wait in line for your dedicated agents to answer. Please be aware that any shared agent usage is invoiced at varied additional monthly minutes, whereas dedicated agents will offer a fixed rate.
No, we don't accept any pay for performance, profit sharing, or commission-based accounts.
Yes! Even though we don't provide commission-based accounts, we advise clients to work with the agents to establish an incentive program so that we can ensure that your KPIs are being reached.
No. The cost per minute is the same regardless of what we handle in the shared agent group—whether it's technical assistance or message taking—and it depends on the plan you've chosen.
No. Your monthly base rate and any other optional service fees like patch fees, IVR fees, or fees for any sub accounts are the only costs associated with your accounts.
Visa, Mastercard, American Express, and Discover are all accepted. In some circumstances, we can also take additional payment methods like Paypal, ACH, and checks.